We, Rotorua Travel (2018) Ltd trading as Superpasses “The Operator”, appreciate your custom and by purchasing your experience through us you accept the following terms and conditions.

While the businesses we work with take all reasonable care to mitigate risks, there are a variety of risks at each business.  These risks are described in the terms and conditions of each individual business, as published on heir websites.

You are responsible for avoiding or otherwise mitigating these risks and must exercise appropriate care at all times while at any of the activities that The Operator sells. By entering these businesses or participating in their activities, you are acknowledging and accepting personal responsibility and liability for these and any other risks presented each individual business, and to the maximum extend allowed by the law you are releasing the Operator, its employees, agents and officers from any liability, and indemnifying them for any claims, losses, damages or expenses that arise in respect of the matters outlined or alluded to in this clause, including, but not limited to;

– Personal injury or death

– Property loss or damage

– Acts which may be construed as negligent and / or accidental

– Any other loss, harm, damage or suffering.

In the event that liability of any kind is attributed to the Operator, its employees, agents or officers, such liability is limited to the amount paid for the ticket or admission to the Operator by the person to whom the Operator is liable.

The Operator reserves the absolute right to cancel any service or activity or part of such at any time, whether for reason of weather conditions, insufficient bookings, or any other reason. The Operator will use its reasonable endeavours not to do this, but in the event that it is required the Operator shall have no liability to any party. The Operator will consider the matter of refunds, whether partial or in full on a case-by-case basis and at its absolute discretion.

Your Superpasses ticket is personal and cannot be transferred. It is your responsibility. Entry will not be permitted without a valid ticket and the Operator has no liability or responsibility for lost tickets.

Validity: this ticket / voucher is valid for the month stated as month of travel. If not redeemed within that month of the date of purchase the ticket / voucher is no longer redeemable for the product and no refund will be given. No refunds will be made for a ‘change of mind’.  Any and all refunds will be charge a 10% cancellation fee, regardless of when the purchase is cancelled prior to travel date.

You agree that the laws of New Zealand apply exclusively to these terms and conditions and that the Courts of New Zealand have exclusive jurisdiction over them. You agree not to commence any Court action in any other jurisdiction in relation to these terms and conditions and to indemnify the Operator against any costs incurred in respect of your breaching this clause and these terms and conditions. Attraction or Activity on the Rotorua Super Passes Facebook page and be signed up to the Rotorua Superpasses newsletter.